we're here to help
got a question? we've compiled answers to our most common questions below.
winter hub faqs
Q: When is the weekly deadline to order? A: To give our farmers and makers enough time to harvest and prepare your food fresh, our online ordering window strictly closes at 8:00 p.m. every Thursday.
Q: I missed the deadline! Can I add an item to my order? A: Because our producers harvest exactly what is ordered to eliminate food waste, we cannot accept late additions or modifications after the Thursday 8:00 p.m. cut-off time. But don’t worry, the store opens again on Sunday for next week’s delivery!
Q: How do I get my order? A: If you chose pickup when you made your purchase, you can come to the Komoka Church on Saturday between 9:00 a.m. and noon to get your order. If you chose delivery, all local deliveries are routed and dropped off on Saturdays between [Insert Time] and [Insert Time].
Q: What if I am not home when my delivery arrives? A: If you plan to be away during the Saturday delivery window, please leave a hard-sided cooler on your porch to protect your food from freezing temperatures and local wildlife. (Note: We cannot be held responsible for food left unattended after delivery).
summer market faqs
Q: When and where does the summer market take place? A: We are open every Saturday from May X to October X, 2026, from 9:00 a.m. to noon at the Komoka Wellness Centre.
Q: Are dogs allowed at the market? A: Yes! In fact, we have many vendors who come just for their canine customers!
Q: Do vendors accept cash or cards? A: Most accept both, but some only accept cash; however, there is an ATM conveniently located inside the Komoka Wellness Centre if you need to access cash.
Q: Is the market space accessible? A: Yes, the market is fully accessible.
Q: Is there an entrance fee? A: No.
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thank-you to our amazing 2026 community partners!
click on their logos to learn more about them.
